Online Support

Online Support

More Frequently Asked Questions

E-Mail Related Questions
1.1
Q. My E-mail program is Eudora "something or another", I am having problems getting it to work correctly, where can I get some answers?

A. - Eudora has quite extensive support online and it can be found at the following locations:

Eudora Light Support

Eudora Pro Support

Eudora's Main Support Page
1.2
Q. - Does National Web Window offer E-Mail encryption functionality?
A. - Yes and No - National Web Window prefers for our customers to use Microsoft Internet Explorer, and Outlook Express, or Netscape Communicator. Within these Programs (certain versions) encryption is offered as a part of the program.
National Web Window does not discriminate against encrypted E-Mail transmissions.
1.3
Q. - How do I send E-Mail to someone?

A. - First you must have their complete E-Mail address (example, support@nwwin.com ) if you do then you simply compose the message in your E-Mail program and send it off. In most E-mail Programs, just click on New Message and put the E-mail Address in the To: box.
1.4
Q. - What is the correct form for an E-Mail address?
A. - Generally, a persons e-mail address will be their username followed by the at '@' symbol and then the domain name (e-mail addresses are case sensitive).
Ex. username@nwwin.com
1.5
Q. - What is the SMTP server?
A. - The SMTP server is the server which you send your E-Mail through, in order to get it to the proper recipient, the National Web Window mail servers URL is mail.nwwin.com.
1.6
Q. - What is a URL?
A. - A URL is a Universal Resource Locator, or simply an address on the Internet. All URL's have numbers, for example if you type in 208.128.2.2 you will get the National Web Window HomePage. Most URL's also have a name assigned to them as well such as http://www.nwwin.com
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Netscape Related Questions
Most of the questions and answers in this section pertain to older versions of Netscape, and Computers still using TCP/IP stack dialers such as Winsock Dialer.
For more information on recent versions of Netscape go to Netscapes Support Site
2.1
Q. - How do I change the Start Page Location In Netscape 1.22?
A. - Dial in to National Web Window, and load up Netscape, then follow these steps.

go to the Options menu, and pick Preferences.
Choose the Styles tab.
Where it says Start With check the Home page location radio button, and in the box below that type in http://www.nwwin.com
Then click the button labeled OK

2.2
Q. - How do I change the Start Page Location In Netscape 2.0 or Newer?
A. - Dial in to National Web Window and load up Netscape 2.0 or newer then follow these steps.

go to the Options Menu, Select General Preferences.
Select the Appearance tab.
Where it says Browser Starts with Select Home Page Location:
In the box below that type in http://www.nwwin.com

2.3
Q. - Where can I get the latest copy of Netscape?
A. - You can get the latest copy of Netscape from our Software Center or select your operating system below. (Note: clicking on the links below will start a download of the setup files for these programs)
Choose your operating system

Windows 95/98 - Netscape browser for Windows 95, and Windows 98

MacIntosh, or Power PC - Netscape browser for Users of MacIntosh

2.4
Q. - How do I download files using Netscape In Windows?
A. - Follow these procedures:

Click on the desired file.

A window will appear asking you how to handle the file, select the Save to Disk button.

Once you have selected the Save to Disk button another window will appear asking you where to save the file. Select the location on your Disk.

Once a location is selected, click the OK button, and the file will be transferred to your system and placed in the directory you specified.

2.5
Q. - Am I supposed to register Netscape?

A. - No, Netscape, Does not require registration of their program. On some earlier versions
of there was a registration required, however Netscape discontinued this.
2.6
Q. - What does it mean when Netscape gives me the error "Netscape is unable to locate the server: (the URL you are looking for) or The server does not have a DNS entry."
A. - This means, the URL to the specific server you are trying to connect to is either incorrect, or the remote server is currently unavailable. Although, it is possible that you are looking at the wrong DNS server. The address to National Web Window's DNS server is 208.128.2.14
For additional information see the Netscape Technical Support site.
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IRC Related Questions

3.1
Q. - What Is IRC?

A. - IRC or Internet Relay Chat is an Internet service much like E-Mail, but IRC offers live chatting across the Internet, using your keyboard.
3.2
Q. - How do I get IRC?
A. - IRC is a separate program, National Web Window does include IRC in its software center. you can also download the program necessary to get into IRC from www.mirc.com.

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General Internet Related Questions
6.1
Q. - What are the procedures to dial in to Village Online? If I have Trumpet Winsock
A. - After Windows is already running . . .

Click on the Trumpet Winsock icon in your Village Online group or folder.

If when you open Trumpet Winsock, your modem automatically dials skip to step 4.
If when you open Trumpet Winsock, your modem does not dial, proceed from this point.

In Trumpet Winsock go to the Dial menu and select Login.

Once the dial-in procedure is complete, verify you received an IP address.
Verification will look like this:
My IP is 209.94.224.xxx. (xxx)= A randomly selected number.

Once you see your IP address, minimize trumpet and click on the service you want to use, such as Netscape, FTP, IRC, or E-Mail.

News Groups / News Reader
7.1
Q. What Are Newsgroups?
A. Newsgroups are discussion groups on the Internet. There are literally thousands of different newsgroups available, each with a different topic. If you are using a recent version of either Internet Explorer, or Netscape, they both have newsreaders available within the E-mail programs, and you can search for different topics within the program. Village Online also has news reader programs available on our software download area click here

7.2
Q. What is the News Server address?
A. The address to our News Groups server is news.nww.net

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Windows 95 TCP/IP Dial-up
This section is to assist our customers with Windows 95 who wish to use the Dial-up capabilities built in to Windows 95.
8.1
P. The modem isn't dialing, or otherwise doesn't appear connected.
S. Check to see that connections are solid and speaker volume is turned up. Select "Configure..." from the Properties sheet for your connection, and make sure they the hardware specifications for your modem (port,speed, ect.) are entered properly in the General and Connection sheets. For fast modems, the connection speed should be set to 19200 or higher, "Data bits should be set to 8, Parity should be set to "None", and "Stop bits" should be set to 1. In the Advanced section of the Connection sheet, "Use flow control" should be checked with the "Hardware (RTS/CTS)" option.

8.2
P. Text is garbled, or the modem disconnects at the wrong time.
S. Did you get a solid modem connection? If the text in the terminal window is garbled, or you hear the phone click off before the terminal window comes up, then the connection has gone bad for some reason. Cancel the connection and start again. If the problem persists, check the connection between your modem and the telephone line, or remove additional devices (FAX machines, answering machines ect.) from your phone line and try again.

8.3
P. The computer connects, but your Internet application (Netscape) reports that "The host is unreachable" or "Could not contact name server".
S. Most of these problems are caused by incorrect TCP/IP settings in the "TCP/IP Settings" section of the "Server Type..." sheet. Check the settings and in particular check that the correct primary DNS server has been entered.
8.4
P. I check the save password check box, but it never saves my password.
S. You need to download and install a patch that Microsoft put out, this piece of software will solve this problem.

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Office: 281-991-6250 Customer Service: 281-991-6254
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